We have recently been working closely with the MD of Springhill Care in Accrington, Lancashire.
Called in to offer interim management support, we have worked together to put a number of new structures and processes in place for the company.
Here is what Donna Briggs, Managing Director of Springhill Care, said about our work.
She said: “Caresolve came to my rescue when I needed interim management support. Within days, we had discussed the challenges I was facing and they had come up with solutions.
“On his first day, Ben immediately got stuck in. He worked out what was working well and the areas we needed support. He attended internal meetings with residents, relatives and our staff team and talked to local authority representatives and other stakeholders.
“Ben also introduced a number of processes to improve the flow of important information, along with innovative ways to encourage feedback from residents and their families.
“Ben has exemplary people skills and extensive knowledge of the sector. His consistent, professional and positive approach effectively encouraged and motivated my staff team to further improve the service we offer during a time of change.
“The service provided by Caresolve was invaluable to my organisation through what was a very challenging period.”
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