Nick Callaghan, Turnaround Director for a Sussex care home, said: “For anyone taking on the responsibility of a care home it is a minefield of regulation and compliance.
“Caresolve are up to date on all the guidance, they professionally addressed the priorities, drove an improvement in standards and handled the most difficult challenges. They are adept at understanding, responding to and managing the CQC and Local Authority relationships.
“It doesn’t matter which member of the team attends site, they have the same philosophy of ‘resident
“Without Caresolve’s support, I don’t believe we could have achieved the right outcome for residents, resident families and staff.”
Ifield Park Care Home
Anne Mathieson of Ifield Park Care Home in Crawley, said: “Caresolve were very supportive of our work with older people and were efficient, detailed, knowledgeable and caring at all times.”
Francesca Windsor, Director of Unlimitedcare Ltd in Lancashire, said: “I have two care homes. When, due to ill health I was no longer able to concentrate on my business, I asked my bank manager to help me find a consultancy who could help. He recommended Caresolve.
“I am so glad I took the recommendation on board. I met with Caresolve and, shortly after, Maxine took over as my Nominated Individual for both homes as well as overseeing both managers and everything else that goes with having a care home.
“I cannot praise Maxine sufficiently enough to cover what she did for me. Without Maxine stepping in and taking over my homes in their fullness and releasing me to concentrate on my health, today I would have not have a Care Home and would probably not be around either.
“The dedication and the care presented by Maxine was and remains to be beyond any capacity expected from any consultancy firm and more importantly the Nominated Individual role that Maxine carried on for me.
“I will remain grateful for all the services Maxine provided for me, my care homes, my staff and most importantly our residents.”
Kerry Bailey, Business Restructuring Partner, BDO Manchester, said: “I engaged Caresolve in June 2019 to provide operational and financial management turnaround services at Mapleford Care Home in Accrington, Lancashire, following my appointment as Administrator at that time.
“Caresolve’s remit included overseeing the day-to-day running of the home; providing full financial management of the home including trading and cash flow forecasting and day to day financial management; advising BDO on investment required to ensure Health & Safety compliance and environmental improvements; providing mentoring and support to the home’s management team in order to drive and sustain improvements to adherence of regulatory standards; and ultimately lead the home to successful sale.
“Completion on the sale of Mapleford Care Home was achieved in June 2020. During the period of engagement, I found Caresolve to be a willing, responsive and effective partner organisation. The operational team, led by Maxine Parry, demonstrated strong leadership throughout and formed an excellent working relationship with the home’s management team, supporting and guiding them through a testing and, at times, difficult period of change. Equally, Caresolve’s financial arm provided an efficient and seamless accounting service throughout the engagement period.
“To this end, I would have no hesitation in engaging Caresolve’s services again should the opportunity arise. I am also happy to recommend Caresolve for similar type assignments, both to operators and fellow care sector professionals alike.”
Donna Briggs, Managing Director of Springhill Care in Accrington, Lancashire, said: “Caresolve came to my rescue when I needed interim management support. Within days, we had discussed the challenges I was facing and they had come up with solutions.
“On his first day, Ben immediately got stuck in. He worked out what was working well and the areas we needed support. He attended internal meetings with residents, relatives and our staff team and talked to local authority representatives and other stakeholders.
“Ben also introduced a number of processes to improve the flow of important information, along with innovative ways to encourage feedback from residents and their families.
“Ben has exemplary people skills and extensive knowledge of the sector. His consistent, professional and positive approach effectively encouraged and motivated my staff team to further improve the service we offer during a time of change.
“The service provided by Caresolve was invaluable to my organisation through what was a very challenging period.”
Clifton Lawns Residential Care Home
Dawn Wake, Registered Manager of Clifton Lawns Residential Care Home, said: “Caresolve have held our hand through a number of challenges and assisted us with growing and improving our home.
“Initially they were tasked with reviewing our market conditions, increasing the occupancy rate of our home and working with the directors to develop a strategic plan.
“We soon realised they could also help us review our processes, implement more robust systems and undertake client care surveys to ensure we provide the highest level of service.
“We continue to work with Caresolve on a monthly basis to provide reassurance to the Board that the company operations are as they should be via their internal audits and CQC compliance reviews.
“As a manager, I find it is beneficial to have a third party as a sounding board.”
Hillcrest Residential Care Home
Peter Hannah, Director of Hillcrest Residential Care Home in Frodsham, Cheshire said: “Ben Challinor from Caresolve worked with us for three months advising us on various compliance issues and helping us to market the home more effectively.
“He identified a number of areas where our documentation, working practices and quality auditing were deficient and quickly put us on the right track.”
“Ben’s experience and detailed knowledge of compliance legislation was extremely valuable and his enthusiastic approach helped all our staff to raise their game in aiming to deliver ever higher quality care.”
Chapel Brook House Nursing & Residential Home
Miranda Blackburn, Director of Chapel Brook House Nursing & Residential Home, said: “I own a small family-run care home in Cheshire which I took over when my husband died suddenly. Prior to this, I had no experience of running a business and no business contacts locally.
“Occupancy was low at the home and needed to be increased. Ben quickly established key contacts in the local community and arranged meetings to showcase our home to a new audience.
“I am happy to say that following on from these meetings, a number of placements were made which were a direct result of Ben’s efforts, and occupancy remains good.
“Ben was also happy to advise on any aspect of the business that I was not sure about and the service and advice he provided was invaluable. He was highly professional in all his dealings and a pleasure to work with. I would have no hesitation in recommending him.”