Kerry Bailey, Business Restructuring Partner, BDO Manchester, said: “I engaged Caresolve in June 2019 to provide operational and financial management turnaround services at Mapleford Care Home in Accrington, Lancashire, following my appointment as Administrator at that time.
“Caresolve’s remit included overseeing the day-to-day running of the home; providing full financial management of the home including trading and cash flow forecasting and day to day financial management; advising BDO on investment required to ensure Health & Safety compliance and environmental improvements; providing mentoring and support to the home’s management team in order to drive and sustain improvements to adherence of regulatory standards; and ultimately lead the home to successful sale.
“Completion on the sale of Mapleford Care Home was achieved in June 2020. During the period of engagement, I found Caresolve to be a willing, responsive and effective partner organisation. The operational team, led by Maxine Parry, demonstrated strong leadership throughout and formed an excellent working relationship with the home’s management team, supporting and guiding them through a testing and, at times, difficult period of change. Equally, Caresolve’s financial arm provided an efficient and seamless accounting service throughout the engagement period.
“To this end, I would have no hesitation in engaging Caresolve’s services again should the opportunity arise. I am also happy to recommend Caresolve for similar type assignments, both to operators and fellow care sector professionals alike.”
Donna Briggs, Managing Director of Springhill Care in Accrington, Lancashire, said: “Caresolve came to my rescue when I needed interim management support. Within days, we had discussed the challenges I was facing and they had come up with solutions.
“On his first day, Ben immediately got stuck in. He worked out what was working well and the areas we needed support. He attended internal meetings with residents, relatives and our staff team and talked to local authority representatives and other stakeholders.
“Ben also introduced a number of processes to improve the flow of important information, along with innovative ways to encourage feedback from residents and their families.
“Ben has exemplary people skills and extensive knowledge of the sector. His consistent, professional and positive approach effectively encouraged and motivated my staff team to further improve the service we offer during a time of change.
“The service provided by Caresolve was invaluable to my organisation through what was a very challenging period.”
Clifton Lawns Residential Care Home
Dawn Wake, Registered Manager of Clifton Lawns Residential Care Home, said: “Caresolve have held our hand through a number of challenges and assisted us with growing and improving our home.
“Initially they were tasked with reviewing our market conditions, increasing the occupancy rate of our home and working with the directors to develop a strategic plan.
“We soon realised they could also help us review our processes, implement more robust systems and undertake client care surveys to ensure we provide the highest level of service.
“We continue to work with Caresolve on a monthly basis to provide reassurance to the Board that the company operations are as they should be via their internal audits and CQC compliance reviews.
“As a manager, I find it is beneficial to have a third party as a sounding board.”