Donna Briggs, Managing Director of Springhill Care in Accrington, Lancashire, said: “Caresolve came to my rescue when I needed interim management support. Within days, we had discussed the challenges I was facing and they had come up with solutions.
“On his first day, Ben immediately got stuck in. He worked out what was working well and the areas we needed support. He attended internal meetings with residents, relatives and our staff team and talked to local authority representatives and other stakeholders.
“Ben also introduced a number of processes to improve the flow of important information, along with innovative ways to encourage feedback from residents and their families.
“Ben has exemplary people skills and extensive knowledge of the sector. His consistent, professional and positive approach effectively encouraged and motivated my staff team to further improve the service we offer during a time of change.
“The service provided by Caresolve was invaluable to my organisation through what was a very challenging period.”
Clifton Lawns Residential Care Home
Dawn Wake, Registered Manager of Clifton Lawns Residential Care Home, said: “Caresolve have held our hand through a number of challenges and assisted us with growing and improving our home.
“Initially they were tasked with reviewing our market conditions, increasing the occupancy rate of our home and working with the directors to develop a strategic plan.
“We soon realised they could also help us review our processes, implement more robust systems and undertake client care surveys to ensure we provide the highest level of service.
“We continue to work with Caresolve on a monthly basis to provide reassurance to the Board that the company operations are as they should be via their internal audits and CQC compliance reviews.
“As a manager, I find it is beneficial to have a third party as a sounding board.”
Hillcrest Residential Care Home
Peter Hannah, Director of Hillcrest Residential Care Home in Frodsham, Cheshire said: “Ben Challinor from Caresolve worked with us for three months advising us on various compliance issues and helping us to market the home more effectively.
“He identified a number of areas where our documentation, working practices and quality auditing were deficient and quickly put us on the right track.”
“Ben’s experience and detailed knowledge of compliance legislation was extremely valuable and his enthusiastic approach helped all our staff to raise their game in aiming to deliver ever higher quality care.”